I have an outstanding balance on my account. How can I pay this?

If a Direct Debit has failed or a payment could not be taken, an outstanding balance will be present on your account.

You can settle this balance via the app by following the steps below:

- Open the app and navigate to Studio.

- Select Self Service at the top.

- Click on Account.

- To view and settle the outstanding balance, select Balance Account.

- Click Continue to Payment and then Pay Now.

- Select your preferred payment method and follow the on-screen instructions to complete the payment.

You will also receive email reminders if there is an outstanding balance on your account. These emails will include information on the amount due and instructions on how to make payment. 

If you require any further assistance, please contact our Member Care team using the Contact Us for Support button below.