I have been referred to your collection agency. How does this work?

If your account has been referred to our collection agency, they will be responsible for managing any outstanding balance on your account. Please refer to the emails you have received for information on how to contact them and how to settle the outstanding amount.

Your membership will have been cancelled in line with your membership terms. If you are still within your initial contract term, your membership will end on your contract end date. If your initial term has already ended, or you are on a Flex membership, a one-month notice period will apply. You will have received an email confirming your membership end date; please refer to this for further details.

Please note that your club access will be temporarily suspended while there is an outstanding balance on your account. Once the balance has been settled, or a payment arrangement has been agreed with the collection agency, your access will be reinstated, provided you still have an active membership.

If your membership remains active, any future membership fees will continue to be collected in line with your regular payment schedule until your membership ends.