How do I cancel my membership?
| You can cancel your membership in the app. Your notice period depends on your contract: - Still within your initial contract term? The earliest possible end date is your contract end date. You can find this in the app under Studio > Self-Service > Contract Data. - Out of contract? You have a notice period of one month, counted from the day you submit your cancellation. For example, if you cancel on 19 October, your membership ends on 19 November. How to cancel in the app: - Open the app and go to Studio. - Select Self-Service. - Tap Contract Data, then your active membership. - Choose Cancel Contract, then tap Proceed to Cancellation. - Select your membership end date. - Choose a reason and confirm your request. Once your cancellation has been processed, you'll receive a confirmation email. You can also find your exact end date under Messages in the app. Would you like to end your membership before your contract end date? Please see our FAQ on ending your contract early. |
