I cancelled my membership, why am I still being charged?
If you canceled your membership but still see charges, here are possible reasons:
- Cancellation Notice Period: Membership cancellations require a 1-month notice. If a billing cycle starts during this period, you’ll be billed for any active membership days remaining. This charge may be prorated based on your final termination date.
- Contract End Date: If you canceled but are within your initial contract period, your membership remains active until the contract end date. Payments are required until that date.
You can confirm your membership end date in the Clubsportive app. For further assistance, please contact our customer support team via the 'Contact us for support' button below.
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