Do I get a no-show penalty if I miss a scheduled class/appointment?

Yes, there is a no-show policy in place for missed classes / appointments. Here’s how it works: 

1) A no-show occurs when you fail to attend a scheduled class / appointment without cancelling your booking at least 12 hours before the start time. 

2) 3-strike rule: If you do not show up for three scheduled classes / appointments without cancelling, a penalty will be applied. 

3) Penalty: As a consequence of three no-shows, your ability to book classes and appointments will be blocked for a period of two weeks. 

4) Notification: An automatic email is sent to the member informing them of the 3 strikes and 2-week ban. There is no reminder for the first and second strike.

Each class / appointment booking confirmation email will include a reminder about the check-in process, cancellation policy and 3-strike rule.

We encourage all members to cancel their bookings in advance if they are unable to attend, to avoid penalties and allow others the opportunity to participate.