What is the no-show policy for missed classes and services?

A no-show occurs when you do not attend a booked class or service, and have not cancelled your reservation at least 1 hour before the class start time.

How this works: 

- First no-show: You will receive a warning email

- Second no-show: A 2 week class booking ban is applied to your account

- Each subsequent no-show: An additional 2 week booking ban will be applied to your account

During a booking restriction, you are still welcome to attend classes that you booked prior to the ban. However, you will not be able to book classes in advance. Instead, please speak to the reception team before the class to check whether a space is available.

If you can no longer attend a class, please make sure to cancel your booking with at least 1 hour's notice to avoid receiving a penalty on your account.